Market Connections

Research IT
In this issue:
 
 
 
 
Using Research to Redesign Your Web Site
 
As your virtual storefront, your web site is one of the most important touch points you have with your customers and prospects.  Market Connections has recently completed research studies for a number of clients who were in the process of redesigning their web sites.  The findings helped them maximize the value of their sites for various constituents, including customers, prospects, partners, investors, press, and potential employees. 
 
Specifically, research conducted before and after prototype development can help answer:
  • Why constituents visit the site  
  • How they’re getting to the site
  • What would improve the visitors’ experience
  • If the site is user friendly
 
 

Ensuring your New Name is the Right Name
 
Organizations are sometimes faced with an unavoidable need to change their name.  Perhaps the need is driven by changes in the industry, an expansion of offerings and markets, a new strategic direction, or a merger or acquisition.  For example, Blackwater Worldwide recently changed its name to Xe – pronounced “z” – which the president attributed to the company’s shift away from providing private security to training and logistics.  (The desire to make a clean break from the past after years of widespread negative publicity surrounding the company’s work in Iraq was likely another major catalyst.)

An organization's name carries emotional connections and even equity with it – the amount of which depends on the brand power, reputation, and loyalty it has built in its markets over the years.  As a result, selecting the new name that will represent the brand is an important strategic undertaking.

Though it’s tempting to just pick a new name from a list of options developed in-house, we strongly advise against it.  Click below to learn why. 


 
 
 
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