This 2010 study on government customer service reveals how government professionals rate their agencies' customer service performance, their perceived challenges and gaps between service priorities and performance. The study also looks at how agencies are using new technology to deliver customer service.

In partnership with the Digital Government Institute (DGI), Market Connections collected 130 responses in November 2010 from a mix of customer service professionals working in federal, state, and local governments.  On December 2, 2010, Market Connections released the findings at DGI's annual Government Customer Service Conference and Expo at the Ronald Reagan Building in Washington, DC.

Fill out the form to the right to download an overview of the study results.

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2010 Government Customer Service Study $299.00