I recently attended an Executive Women’s Special Interest Group for Women in Technology (WIT). The event focused on work-related situations,?? specifically dealing with demanding clients. The panelists at the event emphasized the importance of having open communication with clients. This should include being able to diagnose where their demands are coming from (typically internal pressures), demonstrating the impact of the demand to the client (whether it’s more time, personnel, or money), and forcing prioritization when demands get excessive.
People often forget that a business relationship should be peer-to-peer,?? not master-servant. In the end, the business you’re conducting with a client should be just as good for you as it is for them.