Welcome again to the Monday Morning News Kick Off post from the FedPulse blog. For our second installment of this post, we have pulled together all the actionable news you need to kick-start the workweek. And, as we pointed out last week, knowledge truly is power and we hope to arm you with all the right data to be the smartest government and government contracting professionals you could possibly be. Happy Monday!
Customer Service Act Is Good News for Citizens and Employees
As the Federal Customer Service Enhancement Act, H.R. 538, has passed out of a House committee and is moving forward, one GovLooper is touting the value of this new legislation that calls for better customer service from government. Of course, we believe the research should be the foundation for any effort to improve customer service.
DoD Seeks New Commercial Buying Rules
The Department of Defense is looking to change overall procurement rules, and critics fear its proposal could have a chilling effect on the government’s ability to access commercial technologies.
DISA Taps Social Media for Response to New Network Contract
The Defense Information Systems Agency is urging industry to use a social media site originally established by the U.S. Pacific Command in 2000 to respond to its request for information for its next-generation network.
DHS: From the Frontlines of Federal Procurement
Be sure to check out this GovLoop post that contains a DorobekINSIDER interview with Nick Nayak, Chief Procurement Officer at DHS.
Agency Plans to Consolidate, Share IT Services Due Aug. 31
Agencies have until Aug. 31 to submit plans showing how they will consolidate and share human resources and email systems, help desk support and other information technology services.
Federal Computer Week’s Annual Rising Star Award Opens Up
Our friends at FCW have opened up the submission process for the publication’s annual “Rising Star” awards. The deadline for nominations is May 25.
NVTC Event: Marketing Innovation — Customer Engagement Strategies that Lead to Sustainable Business Growth
Be sure to check out this NVTC event on May 10 that will showcase insights from industry leaders about the way they engage and retain current and prospective customers. Monica Mayk Parham, Director of Marketing, Market Connections, and Nancy Nolting, Marketing Program Manager, Intelsat General Corporation, will be on the panel. And, our faithful readers may recall that we launched the FedPulse blog with a Q&A on customer satisfaction with Ms. Nolting.