America gets only one chance every 10 years to count the entire U.S. population, and that count determines such things as the number of seats each state has in the U.S. House of Representatives and how to distribute billions of dollars in federal funds to local communities. To say the Decennial Census is important is a wild understatement.
According to the U.S. Census Bureau, the 2020 Decennial Census will require counting an increasingly diverse and growing population of around 330 million people in more than 140 million housing units. To get an accurate count, the Census Bureau must build an accurate address list of every housing unit, encourage and facilitate self-response to the census, and efficiently follow up with those who do not respond.
General Dynamics Information Technology (GDIT) will be helping the Census Bureau do that. The Census Bureau awarded GDIT a $430 million contract to provide contact-center systems and operations support for the 2020 Census Questionnaire Assistance (CQA) program. The single-award contract will span five years.
Under the contract, GDIT will deliver its Customer Experience Platform solution, hire and train new staff, provide equipment and facilities, perform technology integration and testing, and deliver a multi-channel, multi-lingual contact center.
In 2010, GDIT supported the U.S. Census Bureau and successfully managed data capture and citizen-contact operations. During that time, the company processed more than 75 million census forms and handled more than 11.5 million citizen contacts.
For its innovative solutions to solving complex customer service challenges, GDIT has earned a Market Connections Winning Contractor commendation.