Women in Technology recently hosted their quarterly WiTConnect event focused on the state of technology in healthcare. This event focused on the top challenges faced in the Healthcare IT industry by bringing a panel of industry experts to share their experiences. Predominantly focused on the public sector, the following panelists shared the priorities, challenges and innovations being seen from both sides of the industry as they look for solutions and work together to improve citizen and agency experience:
- Stacie Alboum, Deputy Director, Center for Information Technology (CIT), National Institutes of Health (NIH)
- Maheen Mirza, Director, Dell Technologies, Federal Healthcare
- Genevieve Morris, Founder, Integral Health Strategies (IHS)
- Patty Obermaier, Vice President, US Health & Life Sciences Organization, Microsoft
The imbalance of supply (a trained healthcare workforce) and demand (greater need for services) is a top challenge facing the industry. According to Patty Obermaier from Microsoft, the population of those aged over 60 will more than double by 2050 and there will be a shortage of 14 million healthcare workers by 2030. While the right technology can help meet some of the demand, it can’t replace people. Multiple panelists agreed that a strong workforce development effort must take place within this field while healthcare IT technologies continue to catch up.
In addition, a data explosion has also happened in this field. According to Obermaier, “There are four thousand new medical publications showing up on PubMed every day and knowledge of the medical field doubles every 73 days.” Genevieve Morris, founder of IHS and author of multiple policies, also noted a significant increase in the amount of data being exchanged within the medical community. She likened it to, “turning on a faucet… a fire hydrant really… and expecting physicians to weed through that data in real time while their patient is sitting in front of them. Realistically that’s not going to happen, things will get missed and adverse events will occur.”
Finally, in a digital age, patients are also digital consumers with their own needs. Their health care expectations are likening to their expectations for all consumer interactions. When they walk into any health institution, they expect that institution to have all their records available and be able to pay for interactions the same way they pay across other markets, for example, with apps such as Venmo. For many reasons, these expectations cannot currently be met.
Key Public Sector Challenges
Healthcare IT in the public sector brings its own unique challenges. These include:
- Highly regulated federal environment
- Complex procurement and budgets
- Working and maintaining legacy IT systems
Stacie Alboum, Deputy Director at the Center for Information Technology at NIH, shared that, beyond those challenges, her agency faces a high level of complexity and range of services including a vast array of institutes and centers each focused on their own mission. Alboum’s agency is tasked with being efficient and effective in providing tools and services that provide a high-speed network to perform research; a suite of communication collaboration capabilities able to support hundreds of thousands of meetings and interactions; and high performance computing capabilities to conduct large scale data analyses in a variety of scientific fields to all 44K staff members and thousands of external collaborators.
Meeting the demands of all centers and institutes is only one piece of the complex needs of many public sector healthcare IT professionals. Like many other agencies, those in healthcare IT are spending a majority of their capital expenditure budgets (roughly 80%) on operating and maintaining legacy IT systems. To modernize IT, agencies are finding innovative ways to work with and learn from industry. Because certain vehicles are not in place, agencies are looking at using Other Transaction Authorities (OTAs) in order to help them get products, pilots and proof of concepts to market much faster. They have been open to private/public partnership to learn from industry and to are willing to talk to industry to hear what they are doing to see how they can also take advantage of it.
AI and machine learning tools are also being developed by industry to help with the collection and exchange of data, the shortage of qualified workers and the streamlining of administrative processes. One example is a prototype being released by Microsoft that includes a tool that listens to and transcribes interactions between doctors and their patients, allowing practitioners to focus more on their patients and less on note-taking.
Additional tools may help practitioners weed through and pull the data they need when they need it. To help with data exchange and interoperability, Morris noted her work on the Trust Exchange Framework and Common Agreement (TEFCA). The goal of TEFCA is to make all health information networks across the country talk to and share data with each other. This will mitigate the need for healthcare systems to join multiple networks in order to share data.
Information blocking regulations underway may also help minimize the hoarding of data. Fast Healthcare Interoperability Resources (FHIR) APIs could help with the exchange of electronic health records. The goal is not to commoditize the data exchange, but to allow vendors to make money on the services you can run on top of that data.
A Word of Warning
Technology may help provide more efficient and effective solutions for many challenges being faced in the industry, but those in healthcare IT need to remember not to lose track of the problems they are trying to solve.
An exclusive focus on the “technology” part of healthcare IT causes many to fall into the trap of thinking the latest technology will solve all interoperability problems, leading them to over-complicate seemingly simple problems in order to provide new technological solutions. Many folks focus on, as one panelist put it, “the shiny new thing.” Whether that’s AI, machine learning, FHIR APIs, or other technology, you must make sure not to lack underpinning infrastructures necessary to the technology work.
And as companies look to promote technology solutions to their customers, they need to understand that those working in healthcare have been burned by technology companies in the past and may hesitate or be open to new concepts. This includes the fact that some problems do not require technological solutions at all. While we are in an era of convenience and technology, in some cases, an actual face-to-face or manual solution may prove best.
Want to Learn More?
Panelists provided a few resources for more information about healthcare IT.
Interested in the media habits of federal healthcare professionals? Market Connections has created a new Federal Media & Marketing sub-report for this market. Purchase here.
Artificial Intelligence (AI), Intelligent Automation (IA) and Robotics Process Automation (RPA) – should we be worried about machines taking over the world? Could Skynet or VIKI really happen in our not-so-distant future? Are we headed towards a Matrix society, or more realistically, should we be worried about our own jobs?
While Hollywood may have captured a more fearful version of a world with AI and robots, in real life, this technology surrounds our personal lives. Just ask Siri or Alexa. From auto-filling words when we start typing to providing us driving directions and recommending our next purchases (surprisingly, to our taste), AI has made our smart homes, smart phones, and virtual assistants ubiquitous in our day-to-day lives.
Federal agencies are also looking at ways that AI and IA can help them streamline processes and become more efficient. They are experimenting with AI for email management, data center optimization and efficient accounts payable, hoping it can help limit administrative hours, improve quality, reduce human error, increase compliance and help agencies add new services to their portfolios.
We recently attended an event hosted by ACT-IAC to get a better understanding of where the market is in terms of AI. Professional organizations such as ACT-IAC allow industry and the public sector to convene and share their challenges while showcasing some current use cases and best practices others might want to implement. Whether you are an agency looking to incorporate AI or a contractor looking to support your agency customer, below are some key takeaways from the event.
- Organizational prep is key.
Start by ensuring the agency’s organizational culture is ready for a monumental change. Before you introduce this strategy, ensure buy-in from leadership and subject-matter experts and that management is involved in the process. Take note of your IT resources prior to embarking.
- Quality of data is important.
In the process evaluation, understand where technology is best applied, and whether the data you have is quality data that when fed, could provide smart outputs. Since AI drives decisions from data by creating an algorithm model from the data points to provide future predictions, the success of AI implementation is dependent upon the ability for AI to manage that data. Create an ecosystem of data sets and platforms.
- Failure is okay.
As part of the planning and prep process, don’t try to “boil the ocean.” Look for quick wins or the lowest hanging fruit. Instead of trying to tackle the enterprise, look for small problems within your work that could benefit. It’s okay to fail as you build out to allow you to course-correct. This may lead you to consider whether to repair or retire attempts. Instead of looking for results in a year, look for smaller outputs every three to six months.
- Look to agencies who are already incorporating these.
Agencies are already embarking at technology incorporation at smaller agencies or department levels. For example, the Department of Treasury is already testing chatbots to support and streamline customer service. The Department of Homeland Security is looking to use AI to help cull data from CPARS to support procurement professionals looking to have a better understanding of vendors. By looking at how other agencies are testing the waters, you can find learning lessons in their mistakes and successes.
ACT-IAC recently released a resource put together by the Artificial Intelligence Working Group, ACT-IAC Emerging Technology Community of Interest: AI Playbook for the US Federal Government. This playbook proposes a process and a series of phases to support the United States Federal Government in its understanding and application of artificial intelligence (AI) technologies to support its mission.