Govcon procurement
By Jonathan Sanders, Director, Research, GovExec
The Biden Administration has proposed more than $500 million in the FY2024 budget proposal to improve customer experience (CX) across the Federal government. This highlights a continued investment from President Biden’s 2021 executive order that focused on transforming the Federal customer experience in order to provide US citizens with a more citizen-centered government.
With an initial focus in CX originating during the Obama Administration in 2011, President Biden’s proposed focus on CX aims to, “deliver excellent, equitable, and secure federal services and customer experience,” with particular emphasis on:
Improving the Airport Security Experience
$2.7 million allocated to the Transportation Security Administration (TSA) to pilot a Customer Experience Manager model.
Modernizing Federal Retirement Services
$6.6 million allocated to the Office of Personnel Management (OPM) to help reduce processing times, expand a pilot for retirement applications, and a myriad of IT modernization initiatives.
Providing more Services Online
$163 million allocated for the Department of State to revamp the delivery of Passport Services, most notably supporting US Citizens’ ability to renew passports without any in-person elements.
Digitizing Federal Land Maps
$1 million allocated for the United States Forest Service to pilot increased access to digital maps of Federal Lands.
Investing in Shared Products, Services, and Standards
$119 allocated to the General Services Administration (GSA) to continue support to ongoing programs such as the US Web Design System, Digital Analytics Program, Digital.gov, Search.gov, and touchpoints/feedback analytics.
Another key area included in this budget is the commitment to hiring up to 120 new full-time employees with customer experience and digital product delivery experience in order to improve digital service delivery, foster a human centered design mindset, as well as to learn directly from the public to identify pain points, analyze customer feedback, with the overall goal of improving service delivery.
The budget proposal calls for standing up and expanding CX offices at some of the largest Department-level organizations across the Federal government considered “high impact service providers” including:
- U.S. Department of Agriculture
- U.S. Department of Homeland Security
- U.S. Department of the Interior
- U.S. Department of Labor
- U.S. Department of the Treasury
- U.S. Department of Veterans Affairs
- Small Business Administration (SBA)
- Social Security Administration (SSA)
- Federal Emergency Management Agency (FEMA)
- Census Bureau
What does this mean for you?
With over 300 million Citizens interacting with the Government yearly, improving the Fed’s service delivery to its customers has proven to be an ongoing priority across administrations. The high impact service providers noted above are actively looking for key partnerships in their CX journey, and with the establishment of new CX offices and an increased spend in CX tech across web design, chatbots, and the standing up of Customer Experience management models, it’s clear the Fed will continue building out its CX capabilities for years to come.
Insights, Research, and YOUR Path to More Awards
GovExec’s Insights & Research Group (comprising Market Connections, Government Business Council, and Leading Brands) and GovTribe can keep you up to date on what is happening in this rapidly changing contract environment.
GovTribe is a collaborative platform that lends business development teams a hand through research and tracking of contracting vehicles as well as targeted intelligence on GSA Federal Supply Schedules, GWACS, IDIQs, and other multiple award vehicles.
Combining the data, insights, and expert analysis you get at Market Connections with the ease, agility, and usability of GovTribe can help you strategically position yourself right where you want to be for future opportunities.
Questions? Please reach out to Jonathan Sanders at jsanders@govexec.com.
By Jonathan Sanders, Director, Research, GovExec
On 02/01/23, the US Army released its long anticipated solicitation for AI/ML development processes and technologies, and pathfinder processes to identify militarily relevant technologies.
As noted by initial pre-solicitation in August 2022, the overall objective of this effort is to develop concepts that incorporate visualization, include coalition interconnectivity, allow for the ability to obtain data from all information sources, to include Unattended Ground Sensors, improve situational awareness, and decrease the current analyst workload.In particular, this effort will support contested/dense urban environment operations to include subterranean environments.
In order to advance its AI/ML capabilities, the Army has established a number of programs and initiatives that focus on the development and integration of these technologies into its operations. One such program is the Army AI Task Force, responsible for overseeing the Army’s AI/ML development efforts and providing guidance on the integration of these technologies into the force.
The task force works closely with other military organizations, government agencies, and industry partners to ensure that the Army is at the forefront of AI/ML research and development.
Through the power of GovTribe, we are able to glean some of the likely bidders. The likely bidders tool is a powerful machine learning algorithm combining industry attendees and question & answer lists with those that have past performance similar to this type of work, of which include:
- Discovery Machine Inc.
- Wallaroo Labs Inc.
- Scale Ai, Inc.
- Mile Two LLC
- Prescient Edge Corporation
- Oncospace Inc.
- Systems & Technology Research LLC
- Objectsecurity LLC
- Cerebras Systems Inc.
- DS2 LLC
- And Others
In addition to the above, there have been many small businesses that have received small business funding from the Army Contracting Command in the last year in the same parents NAICs as the current solicitation, of which include:
- Colsa Corporation
- Torch Technologies Inc.
- Galley Power
- Mid-Michigan Research LLC
- 3Dflexible Inc.
- Cornerstone Research Group Inc.
- Precision Combustion Inc
- Autonomous Solutions Inc.
- Kestrel Rechnology LLC
- Molyworks Materials Corporation
- Among others
These ongoing solicitation efforts will ensure that the Army has the knowledge and skills necessary to effectively use and integrate Al/ML technologies into its operations for years to come.
The due date for the current solicitation is 03/08/23.
What this means for you
Overall, the Army’s continued efforts in AI/ML demonstrate its commitment to staying ahead of the curve in modern warfare, and they need your team’s help to do so.
Insights, Research, and YOUR Path to More Awards
GovExec’s Insights & Research Group (comprising Market Connections, Government Business Council, and Leading Brands) and GovTribe can keep you up to date on what is happening in this rapidly changing contract environment.
GovTribe is a collaborative platform that lends business development teams a hand through research and tracking of contracting vehicles as well as targeted intelligence on GSA Federal Supply Schedules, GWACS, IDIQs, and other multiple award vehicles.
Combining the data, insights, and expert analysis you get at Market Connections with the ease, agility, and usability of GovTribe can help you strategically position yourself right where you want to be for future opportunities.
Questions? Please reach out to Jonathan Sanders at jsanders@govexec.com.