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by David Hutchins – Industry Analyst (Government Business Council)

The Department of Defense (DoD) is consistently adapting to compete with and deter potential adversaries as advancements in technology continue to change the nature of warfare. As the capabilities of potential adversaries become more sophisticated and the U.S. military seeks to maintain its technological advantage on the battlefield, the ability to quickly correlate, evaluate, and disseminate data becomes increasingly critical. Leveraging the Internet of Things (IoT) is one key to the future success of the U.S. armed forces. 

What is the Internet of Things?

The Internet of Things is a network of physical objects, or things, embedded with software, sensors, or other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet. IoT devices range from ordinary household objects to sophisticated industrial tools. Within the realm of the U.S. military, IoT connects satellites, radar, smartphones, wearable devices, munitions, drones, aircraft, ground vehicles, naval ships, weapon systems, and much more into a cohesive network. The armed forces can use legions of these devices to continuously collect, process, and share data. 

IoT Implications for Future Warfare

The complexities of contemporary warfare are pushing militaries toward a more integrated warfare approach that leverages data and connectivity. IoT provides the abundance of data and connectivity needed to gain an advantage on the battlefield. A cohesive network of IoT devices improves situational awareness, risk assessment, and response time. For example, the U.S. military transmits data collected by IoT through C4ISR systems that process and disseminate the most mission-critical information, such as incoming threats, patterns in enemy behavior, and supply chain anomalies. IoT has numerous other applications including gathering battlefield data, monitoring troop health, and managing fleet logistics. This military application of IoT is also referred to as the Internet of Battlefield Things (IoBT) or the Internet of Military things (IoMT). 

Ultimately, IoT gives a more complete picture of the battlefield and provides decision-makers with sufficient data at the speed of mission, enabling real-time, informed battlefield intelligence. IoT can also be integrated with edge computing and artificial intelligence (AI) or machine learning (ML) to interpret and optimize battlespace operations in milliseconds. This capability is critical to actualizing Joint All Domain Command and Control (JADC2) — the DoD’s concept to connect sensors from all of the military services (Air Force, Army, Marines, Navy, and Space Force) into a single network of combined intelligence, surveillance, and reconnaissance (ISR) data. The U.S. military is even using IoT to gather, process, and transmit data in contested and remote environments by leveraging technological advancements such as 5G and long-range wide-area networks (LoRaWAN).  

IoT Spotlight

The Armaments Research Company (ARC), in partnership with Sig Sauer, is using IoT technology to provide soldiers with real-time data on the condition and readiness of rifles selected for the Army’s Next Generation Squad Weapons (NGSW) program — an effort the Army launched in 2017 to prototype and develop more lethal small arms for the close combat force. ARC’s platform will reportedly use an IoT system to monitor individual weapons at scale. According to ARC, the resulting insights will enable units to regularly assess weapons’ condition, reduce failure rates, extend the weapon lifetime, and optimize maintenance plans. This will ultimately enhance performance, reduce costs, and improve combat readiness. 

Another example of IoT-enabled warfighting is the Command, Control, Battle Management, and Communications System (C2BMC). Using 48,000 miles of classified communication network lines, C2BMC merges data from hundreds of sensors, radars, and satellites, connecting different elements of the U.S. military’s Ballistic Missile Defense System (BMDS) into one central hub which can be used to counteract threats all over the world. By leveraging IoT, C2BMC is a force multiplier for global military operations. 

Challenges on the Horizon

Familiar to all in the defense industry is the importance of cybersecurity. The unfortunate reality of IoT is that broad, interconnected networks have a larger attack surface for malicious actors to target. If compromised, inadequately secured networks could provide enemies with strategic information such as troop movements and logistics. Unlike commercial network infrastructures, the military’s IoT must be ready to operate in hostile or unstable environments which can require a high degree of intelligence to navigate. To mitigate cyber threats, the DoD must work with industry allies to protect its networks by layering multiple cyber defense techniques — such as adding detection systems, training personnel, and collecting data on adversaries.

By Susan Rose, Senior Director, Insights & Content

I’ve been creating research-based thought leadership for the public sector for almost 20 years. Yet until fairly recently, it was unusual to connect each asset to the buyer’s journey. Or rather, unusual to actively talk about the buyer’s journey.

Over the years, nearly 100% of the assets I’ve created have been targeted to users who are just becoming aware of a problem. That makes sense because that is a sweet spot in the buyer’s journey where businesses can have an impact on creating solutions.

Isn’t that enough? The short answer is no.

I’ve seen my clients miss opportunities to engage with other influencers by focusing all their attention on one audience (users) in one stage of the journey (need).

While we can create valuable and interesting content focused on educating an audience about a specific topic, audiences have different needs depending on who they are and where they are in the journey when they interact with the content.

An end user who needs a piece of technology to work in order to support the mission has different interests than a contracting officer who is putting together an RFP. They do not need the same information.

The graphic shows a very simplified public sector buyer’s journey and where you have the opportunity to impact the buying decision. There are three general types of buyers in the public sector: the person who will use the product/service, the program manager, and the contracting officer. Each of these buyers is critical to the process, and each has different questions about what they’re buying.

What are those questions? Rather than guess, Market Connections decided to conduct a survey of federal buyers. We’re going to the source to find out how they navigate the buyer’s journey. We’ll be sharing the results at Government Marketing University’s GAIN conference on June 8th (click here for more information).

Until then, simply thinking about what stage of the buyer’s journey the target audience is in at the moment they will interact with the asset will help you create content that has more impact… and leads to more sales.

 

COVID-19 upended the way we do business, including in-person events.

For over two years now, government contractors have wondered when and how federal events will get back to “normal”— shaking hands; networking; and seeing clients, vendors and colleagues face-to-face.

In the past year, attempts to have in-person events have happened in fits and starts. Surges in COVID cases and new variants partnered with government policies regarding event requirements all but pushed us completely back to virtual.

But federal employees are ready to get back to “normal.” Market Connections teamed with Government Marketing University to survey federal employees on their feelings about attending events for the upcoming training Fusing Gov’t & Industry: Event Go/No Go? Half of the respondents said they plan to attend in-person events this year. Of these, a majority, four out of five say they would attend one to three events in person, numbers that match what respondents said in 2019 before the pandemic.

For those focused on the defense market, the news is even better. Respondents across defense stated they were more likely to attend everything from micro- to large-scale events at higher percentages than their federal civilian counterparts. The success of the latest AFCEA West supports this finding. (Editorial recap of event success from fellow federal marketer Sheri Ascencio can be found here.)

 

Event Value Proposition

To host successful face-to-face events, we must change how we view them. A higher focus on the value proposition in attending is key. What will attendees gain from the event topic/content, speakers, opportunities for product demos and networking? These, along with logistics such as length, location, and requirements should all be considered.

When asked what drives event attendance in a 2019 event webinar survey, eight in ten respondents said the topic is the key driver. Nearly half mentioned networking opportunities and one-third mentioned the keynote speaker. One respondent said they attend events “(to) learn about technology, meet with vendors, meet other IT people, or (for an) interesting topic.” Another respondent from Homeland Security had a similar response: “(To) expand my knowledge and understanding of the topic.”

According to the 2021 Content Marketing Review, even in the midst of COVID, events (both virtual and in person) top the list (81% of federal respondents) as the most effective channel for disseminating content—  topping search engines, email, corporate sites and news sites. These numbers further confirm that content is a key factor for the event strategy.

 

New Factors to Consider: Remote Work and Hybrid Events

In addition, COVID not only changed the way we met, but how and where we work. Today, 86% of federal employees work remotely at least part-time and over half work remotely full-time. This reality begs the question of whether government employees will be willing to attend an in-person event on a day they work from home, or on one of the only days that they come into the office. In short, what would drive them to step away to attend in-person?

Some event organizers are responding to this question by considering a hybrid event format. Yet there is fear that hybrid events will cannibalize the opportunity to meet with customers in person, historically the best way to forge strong relationships.

The bottom line is event organizers want attendees to come in-person. What can you do to drive attendees to make that decision rather watching comfortably from their couch?

To answer this and other questions on event drivers, deterrents, and the future of federal face-to-face events, attend Government Marketing University’s latest training, Fusing Gov’t & Industry: Event Go/No Go? and set your 2022 events up for success.

FEDERAL MARKETERS MUST STAY ABREAST TO REACH TARGET AUDIENCES

It’s no surprise to anyone that the way we are seeking and receiving news has been changing and evolving. Gone are the days of starting your morning off with a coffee and newspaper, listening to news radio on the way to work or waiting for the 6 or 11 PM evening news. Over the years, news media has evolved to include blended online/print publications, 24-hour news stations, online news, and more recently, online social media and cell phone notifications.

Recent events and changes to the workplace have only accelerated the change. Federal marketers, like many others, must respond and adapt to these changes or else get left behind.

Many External Factors Affect Federal News Consumption

In years past, we have focused our Federal Media & Marketing Study on media channel preferences and the level of trust and confidence in those media properties. In many areas, 2020 was an accelerator, with both the onset of COVID19 as well as historical elections. The impact of the year’s events on the amount of news and the sources relied upon were reflected in the 2020 study results of federal respondents, including:

• Dousing the firewalls. Federal respondents’ ability to telework improved access to previously blocked sites on personal devices throughout the day.
• Shrink in the ink (including industry print). Most print publications were delivered to workplaces and passed along to colleagues. With employees working remotely, many lost access to these resources.
• Drive time crash. Remote work affected “morning drive” listenership negatively and likely will into the future; however, we heard anecdotally that listenership did spread and increased throughout the workday.
• Say her name. Daily radio listenership showed increases, potentially attributed to news radio being available streaming and easily summoned via Alexa/Google.
• Sourdough recipes and the news. Federal employees could access social media on personal devices throughout the day. LinkedIn, Instagram, Twitter and Reddit usage increased significantly in 2020. Pandemic updates and a historic election year, with candidates and campaigns communicating much more via social media channels, put social media front and center.
• Skeptics abound. There was also a significant decline in confidence across media outlets in 2020. Political polarization and concern with media bias continued.

Feds, like the rest of us, are affected by extenuating factors. Marketers must not always rely on tried-and-true methods of the past but keep an eye on the horizon and make necessary pivots based on data available.

What Should Federal Marketers Pay Attention to in 2021?

We’ll continue to look at trends and impacts on federal employees’ media usage, preferences, new and upcoming channels, and NEW THIS YEAR, where feds go for their local and breaking news.

Where federal employees go for local news can prove to be useful in building a tailored media plan across the country. A better understanding of “go-to” news sources and trusted news channels can put your message where their mind is. This may be the place to concentrate both paid and unpaid media and marketing efforts.

Need data to help make informed media purchasing decisions? Our 2021 Federal Media & Marketing Study provides the information you need.

Need more custom research to learn about your customer’s needs, challenges, barriers, perceptions and preferences, contact us to see how we can help.

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