B2G content marketers: this article is part 2 of a 4-part series recapping the June 2023 Content Marketing Review.
Content is King. But it’s only an effective ruler if it resonates with the audience. B2G content marketing experts Susan Rose, Senior Director of Insights and Content, GovExec and Camille Tuutti, CEO and Founder of Tuutti Frutti Strategies discussed what that looks like when marketing to the public sector.
The Exploring Phase of the Buyer’s Journey
When the public sector is in the exploring phase, they are most interested in hearing from government sources. Specifically, they want to know how the government is innovating, what’s working, and what successes have they seen.
That said, they are also interested in the industry perspective. The main content sources that resonate during this phase are research reports, white papers, and case studies because they are generally unbiased. At this stage, they are not ready for the sales pitch or product specifications. They prefer to find the content and educate themselves before they talk to you about what you can offer. They don’t want any unsubstantiated claims: They want data and research that supports what you’re saying. Therefore, it’s important that you include data and research within white papers, research reports, etc.
That means keeping your B2G content honest and truthful to ensure it resonates and passes that first “sniff test.” As you are creating your content, utilize storytelling. Camille made a great point about how success stories always sell, but you’re not selling. You’re not in their faces saying “Oh we are the leading provider and this is why you should buy our product.” When creating content, it is also important to know your audience’s pain points. By understanding their pain points, you can create relevant content and compelling messages. Relatable content and messages will attract people and ultimately result in a conversion of leads.
Repurposing B2G Content
Creating impactful B2G content is an investment in time, but once done it can have a long shelf life. Invest in a great cornerstone piece of content that’s targeted to a specific person, and then repurpose the piece for other audiences. You don’t necessarily have to start from scratch, but you can adjust the original piece and turn it into different kinds of content depending on what the person is interested in. There are a plethora of ways that you can repurpose prior work and/or content. Say you had an interesting podcast where a lot of data insights were disclosed, you could use those stats and incorporate them into a blog post or share them on social media or create an infographic. The most important thing to know is where your audience finds their information and then pick a channel from there.
ChatGPT had not yet exploded when this survey was fielded, but that didn’t stop Susan and Camille from touching on it. They agree that ChatGPT is a good starting point when creating content, but do not rely on it 100%. There are many ways to use ChatGPT so the content resonates with your audience.
- Translate Technical Language – Say you had a call with an SME who explained technicalities in a very dry language. You could use the tool to translate or explain what was said in a conversational tone.
- Editor – If you do not have a good editor on your team, ChatGPT can fill that void by checking for errors, filler words, repeated words, etc.
- Ideas – When creating content for multiple people at the same time, writer’s block can set in. ChatGPT can assist with unblocking your mind by giving you a bunch of ideas, examples, and material to start with. The AI tool can be used to flush out some of your ideas or give you new ones.
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