federal marketing

Variations of Confidence in News Reported by Media: A Federal Media & Marketing Study Preview

 

The federal workforce may be as polarized in their views of the media as the general population. Last year, the Federal Media & Marketing Study asked federal workers how they felt about “fake news.” Two-thirds said recent commentary about “fake news” had at least some impact on their perceptions of news organizations’ credibility.

media confidenceThis year Market Connections wanted to dig a little deeper. Thinking there might be some halo effect that the media source has on the advertisers, we wanted to understand how confident decision makers felt on the news reported from different media sources.

What we found is that decision makers felt more confident about news reported from federal publications, such as Defense News and Government Executive, compared to many general media outlets, including CNN and Fox News, which hovered near the bottom of the list. Many media outlets, including print, digital and radio, fell somewhere in between.

And to no surprise, stark significant differences in confidence were evident by agency type and political party affiliation.

What does this mean for government contractors and their agencies when it comes to advertising and other media spending?

“While reach is important, one must always consider the credibility of the source among the target audience. If they are skeptical while reading the news, they might be skeptical of those adjacent ads,” says Market Connections President, Aaron Heffron. “You have to consider balancing reach with confidence and trust. While at times, it may be worth reaching larger audiences, if you are targeting a specific audience, you may want to make other considerations.”

Join us on November 8 to learn how confident decision makers are of the news reported by different media sources, how much time they are spending with different types of media and the top print and digital publications both inside and outside the beltway, among other key data helpful to federal marketers, agencies and media outlets.

Register today.

At last week’s Market Chat Live! event by Government Marketing University, Connie Sayers, President of Government Executive Media Group provided some keen insights and best practices around account-based marketing in the public-sector market. One recommendation around ABM: in order to differentiate yourself from other contractors, create key messaging geared to specific agencies you are targeting. In a crowded federal IT market, Sayers shared that as many as 52 government contractors distinguish themselves as specialists in digital transformation!

differentiateIn this example, with so many contractors all focused on one topic area, how does one contractor set themselves apart from the rest? As a digital transformation service provider, how do you make yourself more attractive to federal IT decision-makers than the other fifty-plus contractors?

We couldn’t have scheduled our upcoming webinar on marketing and messaging differentiation in the federal IT marketplace any better!

According to our recent Federal Government Contractor Study in partnership with Merritt Group and Professional Services Council, contractors with lower win rates admitted to their struggle to differentiate themselves on a factor beyond price. What does this mean? To win, it’s key to differentiate on other factors. Contractors should focus on messaging where they alone can put a stake in the ground. However, we’re finding more and more that not only are contractors finding this difficult, but it’s also not being readily done as one would think.

In fact, we are being asked by our clients more than ever to help, leading us to scan and assess the market. How well are the leading contractors differentiating themselves?

Join us October 17 for a complimentary webinar where together with Boscobel Communications CEO, Joyce Boscobel, we’ll share findings from recent analyses of top government contractors. Together we’ll reveal how they are (or are not) differentiating themselves with respect to messaging, imagery, taglines and branding and share some best practices for setting your organization apart and positioning yourself as a market leader.

Register today.

Market Connections tries to stay abreast of news and topics that can help our clients and make us better partners. We recently came across the 2018 results of The CMO Survey®, sponsored by the American Marketing Association, Deloitte and Duke University’s Fuqua School of Business. This biennial study gathers opinions from top marketers at US B2B and B2C for-profit companies with the goal of predicting the future of markets, tracking marketing excellence and improving the value of marketing.

Among a myriad of interesting findings, one in particular caught our attention: digital marketing expenditures are expected to increase by more than 12% over the next year, increasing the proportion of marketing budgets allocated to digital by almost 25% in the next five years.

As always, we like to see how overall marketing trends align with those in the B2G community. Many times, overall marketing or corporate trends can be leading indicators of where the government marketplace is going. However, this time government contractors aren’t following the lead of corporate America, but rather, they are in lock-step with their commercial counterparts.

Recent findings focused on the federal market from our 2018 Government Contractor Study (in partnership with Professional Services Council and Merritt Group) showed that among 200 government contractors, over half (52 percent) said digital marketing was part of their overall marketing budget and 53 percent said that they increased their digital marketing spend in 2018.

2018 Federal Government Contractor Study: Top Marketing Budget Spend Increases

What does this show? Overall, marketers (whether B2B, B2C or B2G) are seeing the value of digital marketing. Yet, with what will likely be a glut of companies focusing on advertising in the digital space, where should you focus your marketing dollars? Where can you go for more information to make smart, strategic decisions to maximize ROI?

For those focused on the federal market, Market Connections’ Federal Media & Marketing Study can help focus their efforts. In our 10th year, this study of the federal media marketplace provides a comprehensive review of the media and buying habits of federal decision-makers across the country. It details more than 20 different job functions and maps them to individual media usage spanning print, broadcast, social, mobile and digital.

Whether you are focusing your efforts with overall civilian agencies or specifically trying to reach IT decision-makers for Department of Defense, the tool can help you make better decisions on where to place advertising based on their habits.

  • Which publications are they reading most?
  • What social media are they using more often?
  • For those “Inside the Beltway,” which radio stations are they listening to or tv programs are they watching?

Market Connections will be unveiling results from the 2018 study on November 8, 2018 at the Valo Park Conference Center in McLean, Virginia. To register, visit www.marketconnectionsinc.com/fmms2018event/.

The CMO Survey® collects and disseminates the opinions of top marketers to predict the future of markets, track market excellence, and improve the value of marketing to companies and to society since 2008.

In a recent blog post, we shared the top challenges faced by federal marketing and business development professionals as seen in the 2018 Federal Government Contractor Study.

While it is nice to know the challenges we all are facing, what you REALLY want to know is:

  • How are your competitors spending their marketing dollars?
  • Is their spending the same as yours?
  • What about next year?

You don’t want to miss the next big thing, and you certainly want to know where your efforts are going, so that you can go head-to-head with your primary competitors.

2018 Federal Government Contractor Study: Top 5 Items in Marketing Budget

Being present is still a key to winning. Almost 9 out of 10 survey respondents stated that event sponsorships are included in their marketing budget. As we have seen in other studies (Federal Media & Marketing Study and Federal Content Marketing Review), event participation is on the rise among federal decision-makers. Contractors are seizing the opportunity to get in front of their audience by sponsoring and being present at events where they can have face-to-face transactions with potential clients and customers.

While event sponsorships outranked other items by a large margin (at least half or more of respondents also listed social media advertising, written marketing content, market intelligence and research and digital advertising), it has not peaked. One-third of respondents said they would increase their marketing budget spend on event sponsorships in the future.

What will be increasing even more? Where will the competition be greater in the upcoming years? The answer is: digital advertising. Atop the list with more than half of respondents stating they will be increasing their marketing spend, digital advertising will likely see big jumps (and increased competition for real estate) in the upcoming years. Market intelligence/research (yay!), podcasts, video marketing and radio/TV advertising are among those with the strongest growth looking ahead…

2018 Federal Government Contractor Study: Marketing Budget Spend Increases

Upon further review, we saw some key differences in who specifically will be increasing their spending in certain areas. Those contractors with lower than average win rates on new opportunities are more likely to be increasing their market intelligence/research efforts. “It’s not surprising. Few things hurt worse than NOT winning or bringing in a new client,” says Aaron Heffron, president at Market Connections. “The one thing that hurts more is not really knowing why. Sometimes only an outside eye can see the reasons clearly.”

How Can You Ensure Contract Wins?

Thinking about these findings even more, when it comes to ensuring contract wins, a few key questions contractors need to ask themselves are:

  • Was what you were promising in your bid credible to the audience?
  • Did you have a specific strategy to communicate your strengths that were specific to the agency, or were you using the same messages and methods you always have been?
  • In a crowded market, were you telling the prospect what they needed to hear, or what you thought they wanted to hear? Do you know the difference?
  • Was this customer most influenced by price, value, key personnel, past performance, or reputation (or something else)?
  • Did you even have a chance? How happy was the customer with the existing provider?

These, among others, are important questions to not only ask post mortem, but BEFORE you even start. More than 18 months before a contract is up for bid, the most successful contractors are building a plan customized to the customer, planning a marketing strategy that incorporates events, digital and other personalized means, and building a clear, concise value proposition. As you can see, competition for placement at events and digital visibility is going to be at a premium, so it’s essential you start planning now.

The Federal Government Contractor Study conducted by Market Connections, in partnership with Professional Services Council and Merritt Group, surveyed BD and marketing professionals focused in the federal marketplace to understand their top challenges and best practices.

New pursuit and capture research

New pursuit and capture research helps anticipate and understand the needs and goals of a target market, providing contractors with fact-based insights to inform a more effective capture strategy. It can help identify which opportunities contractors are most likely to win, the win themes for their capture strategy and perceptions of their organization and the competition.

Learn more.

Customer satisfaction research

In addition to winning new business, in an environment with shrinking budgets, it is key to also win those contracts up for recompete. Customer satisfaction research has helped clients save key accounts that would have otherwise been lost due to unidentified customer issues and brewing dissatisfaction. Clients also use this research to ensure satisfaction on strategic government contracts, thereby increasing their chances of winning when the contract comes up for renewal.

Learn more.

 

Earlier this summer, Market Connections in partnership with Professional Services Council and Merritt Group conducted our biennial 2018 Federal Government Contractor Study. In order to stay alert to the biggest issues our government contractor clients may be facing, we conduct this study to answer what federal marketing and business development (BD) professionals are currently wrestling with in the marketplace.

Year after year, we take into account how respondent answers vary based on what role they play within their company. While, as a group, both business development and marketing departments find similar areas challenging, when you compare the two, responses differ.

What were their top challenges in 2018? While both groups listed the government procurement cycle, a challenge that falls outside of their control, most challenges listed by each group can be addressed with thoughtful collaboration (and maybe a little outside assistance).

Being Different Is Hard to Do

In a crowded and competitive vendor market, it’s hard to stand out. Both those working in marketing and BD raised the challenge of differentiation to the top of their list. But if you look at the data more closely, the survey found that respondents with lower win rates found “differentiation beyond price” more challenging than those with higher win rates.

What does this mean for contractors who want to make sure they stand out?

“The data shows that it’s key to differentiate yourself beyond price. While you may think you are the best-looking penguin around, to many, you’re just another bird in a tuxedo,” says Aaron Heffron, Market Connections’ president. “Price is just one factor on which you can set yourself apart. However, you need to highlight other attributes that make you the best choice of the flock. The problem is, many contractors cannot clearly communicate what it is that sets them apart.”

Understanding What Sets You Apart

Market Connections performs research that compares our clients’ offerings and business functions against those of their direct AND indirect competitors. We also identify the PERCEPTIONS of you and your competitors that get you on, or off, the short list. The result is a competitive edge that is sharpened with real market feedback rather than guess work and assumptions. This research provides our clients:

  • Comprehensive profiles of competitors
  • Comparisons of their and competitors’ current contracts, offerings, pricing, customer base, positioning, and market strategies
  • Perceived differentiators between them and competitors
  • Their market share relative to competitors

Learn more about Market Connections Competitive Profiling research and how it can support your marketing and BD strategies.

See other key findings in our latest report: 2018 Federal Government Contractor Study: Best BD & Marketing Practices of Winning Contractors, in collaboration with Professional Services Council and Merritt Group.

At Market Connections, we often tell our clients that buyers and decision-makers sitting in federal government agencies are people, too. They are often affected by general trends as much as the person who lives next door. Result trends we found in our recent Federal Media and Marketing Study are also being found and reported by additional parties both in the federal space and the general market.

Over the past 18 months, the media has come under increased scrutiny. False or exaggerated stories have been spread through social media, often by nefarious actors. This “fake news” may have damaged the credibility of news and information sources. Market Connections asked about the impact of “fake news” on the credibility of news sources among federal government buyers and decision-makers. Two-thirds of respondents mentioned that there was some impact on their perception of news organization credibility. In addition, we saw a rise in the number of media sources accessed. This is a potential result of decreased trust in a single news source.

Publishers are recognizing the impact of the term “fake news” in their industry and responding in kind. In a recent story, MediaDailyNews reported on a group of well-known news publishers including The Washington Post, The Economist and The Globe and Mail who are setting transparency standards that allow the public to determine the quality and reliability of journalism.

Time spent with media infographic

The Federal Media and Marketing Study results point to the increased viewership of TV news. Watching the news or news programs on TV went up among federal decision-makers from 51% in 2016 to 57% in 2017. Looking at the general public as a whole, MediaDailyNews  reported an increase in viewership from a year ago, citing Pivotal Research Groups saying, “all network TV news viewing through November 12 — on broadcast and cable — is up 6% versus the same time period a year ago.”

What does this mean for federal marketers? Remember that although we are in a niche market, our audience is like everyone else. Your target audience is relying on more sources to get and verify their news and information. Don’t discount trends in the general market and use tools like the Federal Media and Marketing Study to help you make decisions about your market strategy by allowing you to better understand the depth and breadth of the readership, viewership and listenership in the federal market.

Download the overview:

Download the report to see how the study results may impact your 2018 media mix and strategy.

Download here.

Purchase the online tool:

Get in-depth insights with the FMMS data tool. This is a dynamic web-based reporting tool that allows you to cross-tabulate survey results to create your own customized data views, such as job title and product purchases or job title and website visits or publication readership.

Order it now.

Federal commute timesLast week, Market Connections revealed results from the 9th annual Federal Media and Marketing Study (FMMS) followed by a moderated panel of expert federal marketers. During this discussion, panelists noted key data points from this year’s study results they felt were particularly interesting as they plan their 2018 marketing strategies:

  • In the DC market, federal decision-makers spend an average of 46-55 minutes commuting to and from work. This is a perfect opportunity to engage with your audience when they are most captive. Those who take private transportation listen to the radio: music (55%), news (46%) or talk radio (38%). Those who take public transportation read books (43%), respond to personal email (38%) or listen to radio music (31%).
  • Develop white papers, case studies, and webinar as part of your collateral for this audience. The level of trust for these assets created by third parties has increased from 2016 to 2017. It is important to educate your audience and help them find solutions to the problems they face.
  • The phenomena of “fake news” impacts news credibility  with 66% noting some level of impact. This could explain why feds are accessing more sources of media and spending more time with media throughout the workday, with 61% accessing online news and 57% watching the news, up from 54% and 51% respectively.

With these trends, and others, in mind, the expert panel of federal marketers provided their insights into the key takeaways from the data.

Grant McLaughlin, Chief Marketing & Communications Officer, Booz Allen Hamilton

Grant McLaughlinThis research, and conducting research is key. The insights are invaluable. Plan for it far enough in advance so that you the flexibility to act on the insights.

The data around commute time and habits was particularly interesting, and it seems federal marketers should be able to capitalize on it. Whether it’s attracting talent to your organization or establishing authority as a thought leader with key prospects. Would sponsored content, radio or podcasts be a good strategy? Whatever the answer, make sure you are clear on what they are going to learn and the benefit to them is clear.

Melissa L. Koskovich, Senior Vice President for Communications & Marketing, Leidos Inc.

Melissa KoskovichThe media mix is fascinating, particularly with the “fake news” element thrown in. With more people accessing more media sources, it is an opportunity for federal marketers. Everyone should look at the media mix from the study and compare it to their plans, and make adjustments now. Once that is done, continue the journey of differentiation. Having a strong message and articulating it are imperative for success.

 

Lisa De Luca, Senior Manager, Public Sector Marketing, Veritas Technologies LLC

Lisa De LucaDifferentiation and capturing the audience’s attention are more important than ever as decision-makers have more and more media sources to choose from. Look at how to position your company to be considered a thought leader. Ask yourself “How do I make myself relevant in this market?”

Also, foster partnerships. That’s an opportunity federal marketers can leverage to make a larger impact.

 

Lisa Dezutti, President & CEO, Market Connections, Inc.

Lisa Dezzutti

Make sure you understand your customer. When budgets are tight, there is a tendency to “peanut butter” the message—spreading one message out over the whole market. Doing that simply does not work in this market. Take a deeper look at your plan and make sure have tightened the message to fit the audience of a particular media property.

 

 

Francis Rose, Panel Moderator and Host, Government Matters & Government Matters Defense

Francis RoseWhen approaching properties such as Government Matters, be clear about what problem you are trying to solve. Are you educating them or creating a bit controversy? What do you bring to the conversation? What will your prospect learn? That is how you get invited to shows, and how you reach the audience.

 

Download the Overview:

Download the report to see how the study results may impact your 2018 media mix and strategy.

Download here.

Purchase the online tool:

Get in-depth insights with the FMMS data tool. This is a dynamic web-based reporting tool that allows you to cross-tabulate survey results to create your own customized data views, such as job title and product purchases or job title and website visits or publication readership.

Order it now.

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