STAY CONSISTENT TO REACH TARGET AUDIENCES
In the last few years the way we seek and receive news has been changing and evolving faster than ever. Between the COVID-19 pandemic more or less forcing many companies to adapt to work from home trends, team collaboration needs, and an industry wide push toward cloud, things are getting more digital by the day.
While many people still start mornings off with a newspaper, listening to the radio on the commute to work, or gathering around the TV for the evening news, they don’t confine news consumption to those times. Increasingly, most likely due to the ubiquity of remote work and the convenience of cell phones and apps, people are engaging with news outlets and seeking out important updates from various digital sources throughout the day, a trend public sector marketers can (and should) take advantage of.
LEARN MORE MEDIA TRENDS
Part 1 of the 2-part 2022 Marketing for the Public Sector (M4PS) study looks at media engagement among both federal and state/local audiences.
Brought to you in a neatly packaged two part study, M4PS, called “maps” for short, focuses on the digital world around us. A first look at highlights from the M4PS study were presented to attendees at Government Marketing University’s GAIN conference, and part one of the full report will be available to purchase in November.
STAY UP ON TRENDS AND BE WILLING TO ADJUST ACCORDINGLY
Market Connections will continue to look at trends and impacts on federal and state and local employees’ media usage and preferences. Learning where your potential customers go for news and information can be fabulously useful in building a marketing plan. A better understanding of demographics, “go-to” news sources and most trusted social media channels can help you consistently put your message where their mind is.
Federal and state/local customers, just like the rest of us, are affected by outside factors. Marketers can’t always rely on by-the-book and tried-and-true methods of the past. A willingness to stay on top of current trends and adjusting current strategies based on new information is a must.
Need data to help make informed purchasing decisions? Our M4PS study provides the information you need.
Need more custom research to learn about your customer’s needs, challenges, perceptions and preferences? Reach out today. We’d love to help!
Over the past couple of weeks, we’ve shared how to take advantage of increased screen time among government audiences, as well as, how to effectively pivot your in-person meetings to virtual ones. Now we take a look at the pervasive online vehicle that only continues to grow in influence: social media. In addition to your own website and public sector media channels, social media is essential to reaching your target audiences.
According to our latest Federal Media & Marketing Study (FMMS), on average, nearly one-third of federal employees are spending 15 minutes or more on social media. It’s no surprise the top two social sites among feds are Facebook and LinkedIn with 4 out of 10 alone visiting Facebook daily. As government employees are tethered more to their computer, we expect these numbers to climb and the lines of personal and professional social media usage to blur even further.
The old adage of not being able to reach the public sector through social media no longer holds water. Whether it’s via professional social media channels (approximately 2.1 million federal employees are on LinkedIn), or the increased ability to view social media on personal devices, social media marketing should be a key part of your overall marketing mix.
Our Content Marketing Review highlights that the professional value of social media goes beyond just traditional awareness building. Nearly half of federal decision-makers and 7 out of 10 state and local decision-makers found professionally based LinkedIn and LinkedIn communities useful portals for accessing content for educational purposes. The efficacy of social media to deliver content even bled over to the traditionally personal social realm. One-quarter of federal and over half of state and local decision-makers felt Facebook and Twitter were also useful sources for work-related content.
Using social media can help you not only place you in front of your audiences, but also drive traffic to the content you’ve placed on other channels to help increase visibility and lead generation. It also allows others to help you drive traffic by making it shareable.
- How effective are social media sites? Download the Content Marketing Review
- What social media sites do they visit? Purchase the Federal Media & Marketing Study Overview and Audience-Based Reports
- Watch the complimentary webinar: How Are Federal Employees Using Social Media in the Workplace
How can we help?
- Contact: Aaron Heffron (email@example.com) to discuss social media strategies and content generation
Our last blog post “Increased Screen Time Equals More Time with Public Sector Decision-Makers” focused on taking advantage of increased screen time by providing your government customer with content that educates and informs. The next step is to place your content where your customer is already going.
Before placing content on other media channels, take stock of your own corporate site. Approximately 7 out of 10 public sector decision-makers believe that corporate websites are an effective online source for information. If your customer were to visit your corporate site, or preferably a federally focused microsite, is the content they are looking for available and easily accessible? Is your site easily navigable? How far would your customers have to dig to find information around resources they are looking for? Is your site and its contents search engine optimized?
What Online Channels Do They Go to for Content?
According to our recent Content Marketing Review, three-quarters of both federal and state and local decision-makers find government-focused online communities and government-related news websites (e.g., GovLoop, Governing, Government Executive or Federal News Network) effective for delivering content to educate and inform their work-related buying process.
We are also hearing from top government-focused publications that increased screen time has driven up the number of visitors to their sites and subscriptions to their e-newsletters. With this in mind, sponsored content or advertising across highly trafficked online sites should be part of your strategy, if budget allows. If it doesn’t allow right now, work with your subject matter experts and other thought leaders in your organization to develop content attractive to these publications. Earned media can often be more effective than paid media.
To make data-based decisions on where to focus your media purchasing budgets, consider sources like the Federal Media & Marketing Study (FMMS) that allow you to strategically match your company’s target audiences with the publications and sites they most frequent. Spending, matched with strategic market information, can maximize your impact.
Learn more about FMMS audience-based reports available for purchase
Now Is the Time to Educate Your Government Customer
In our last blog post, Webinars in Place of In-Person Events – A New Normal?, we shared insights about public sector webinar preferences to help marketers refocus their marketing dollars from live events and conferences to virtual events. However, webinars may only be the tip of the virtual iceberg.
With more public sector employees teleworking and with travel and in-person events on hold, marketers can expect a spike in online traffic. It’s time to use this increased screen time to be a partner to your customer. Digital platforms allow for greater, self-directed education opportunities on ways to address new, or redirected, agency priorities and missions. Being a source of high-quality information has always been one of the best ways to build a strong, long-term relationship with your customer.
What Is Needed to Deepen Your Relationship with Your Customer
Over the years, our surveys have consistently noted that white papers, research reports and case studies are among the type of content most valued by federal and state and local decision-makers. The best designed of these assets, typically, have one thing in common: they educate the customer without feeling salesy.
It’s not always easy to figure out what you should or should not include in these content pieces. Our Content Marketing Review revealed that public sector decision-makers want data and research to support the content, examples of past performance and product specifications. Fancy visual contents, insights from industry thought leaders and content tailored to their vertical were less critical to the success of good content.
For detailed charts of top features across key marketing assets, download the presentation.
With the increased screen time your customers are experiencing, if you haven’t already, now might be a great time to create or update your marketing content to educate your customer while they have less “out of office” distractions and more screen time.
“Our company provides innovative, cutting-edge services meant to disrupt the existing paradigm through best-in class products, agile, game-changing industry leaders and a one-stop, value added portal.”
If “Buzzword Bingo” were a game, this sentence would have hit all the squares on the bingo card!
Writing a description of how your product, service or even your company, is different than your competitors can be difficult for B2G marketers. Commonly used words like innovative, cutting edge and next generation, have lost their impact and can ring hollow to customers. While marketers often get requests to use these words in their materials, can including these words in marketing content hurt a brand, rather than help it? According to the Market Connections’ 2019 Content Marketing Review: Federal & Beyond study, certain words and phrases may annoy readers more than they explain what you do. In addition, as we have shown in our recent webinar, Differentiation in a Federal Market: How Do You Stand Out?, leaning heavily into these phrases does not necessarily aid in the overall differentiation of your company in a crowded, evolving marketplace. Our in-house database of digital marketing collateral from 100 top technology contractors contains millions of words and highlights the similarities between what is being promised from vendor to vendor.
Content aimed towards government IT customers, whether a white paper, marketing collateral, or a white board-style video, should be built upon three pillars: data and research; product specifications; and past performance. While it may be difficult to avoid all buzzwords, your content should focus on including these three pillars to ensure you keep your customer engaged. Federal, state and local technology decision makers want direct and informative content without the jargon to avoid the overt feeling they are being sold a bill of goods.
Finally, make sure your content includes clear statements focused on the value of your product or service to the organization, in non-technical terms customers can circulate. Three-quarters of federal respondents and over half of state and local respondents admitted to sharing content electronically with colleagues, teams and supervisors, many of whom may not have the same technical expertise as your initial target and may be even less tolerant of buzzwords.
Throughout our review of feedback from federal, state and local IT decision makers, we consistently came back to the theme that content should educate. Education is about presenting the right information at the right time using language that can be understood by the audience. By ensuring that you are meeting the expectations and needs of your audience and avoiding buzzwords and phrases, you are one step closer to creating content that meets your prospect’s needs, and, in turn, advances your company throughout the sales process.
To get the full list of top “annoying buzzwords” for both federal and state and local audiences, contact us at firstname.lastname@example.org.
Learn more about content preferences of federal, state and local IT decision makers by downloading the full report and infographics of the 2019 Content Marketing Review: Federal & Beyond.
Watch the recording and download slides for our webinar: Differentiation in a Federal Market: How Do You Stand Out?